In the competitive world of iGaming, cutting costs and player experience is everything. Yet, many operators still rely on document or face scanning, with manual KYC processes at critical stages like payouts.  While these methods may seem sufficient and are still a step forward from manual uploads (reducing processing time, security concerns and labour costs) they still don’t go far enough. If iGaming operators want to keep their players playing and cut burdensome manual labour they need automate due-diligence before they lose out to competitors.  

Here’s why no-document compliance is the way forward:

Document free verification keeps players from competitors

Even though document scanning is still superior to manual document uploading , it still requires players to upload sensitive documents like IDs, utility bills or proof of address. These then have to be verified. This adds friction, increases withdrawal delays and can frustrate players, sometimes driving them to competitors. Automated KYC (where a player’s card is automatically linked to their bank account) verifies players in real time without requiring any document uploads. It keeps the process smooth and hassle-free, ensuring players stay engaged and loyal.

Cut costs, slash manual work

Document-based verification still requires manual labour as resources are needed to review and validate uploads, creating bottlenecks for payouts and burdensome compliance processes. With no-document due diligence, verification is completed instantly at the point of withdrawal. This reduces overheads, eliminates the need for manual checks and ensures compliance, all while streamlining operations.

Faster withdrawals to meet player expectations and ease customer service

Players expect real-time withdrawals. Lengthy processing times can cause players to question an operator’s legitimacy and put strain on customer service teams as they field player requests about payout time. Automated KYC enables instant or scheduled, secure payouts to connected IBANs directly from card deposits—without the need for document scanning.

It's time for instant verification, lower costs and a better player experience

Semla simplifies verification by linking payment cards to bank accounts. It eliminates the need for clunky steps like scanning documents, ensuring instant compliance without manual intervention. We can also offer instant or schedule withdrawals to account, from card deposits. The result? A better player experience, lower costs and a competitive edge in a crowded market.

‍The takeaway

Document scanning belongs in the past. To stay ahead, iGaming operators need solutions that are automated, compliant and player-focused. With Semla, you’ll keep players happy, cut costs and secure your place as a trusted operator.

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